Mind Tea always strives to coordinate with shipping companies, distributors, and partners to ensure that products are delivered on time, in the correct quantity, and in the right condition before reaching customers.
We understand that shipping is a crucial link in the supply chain. Therefore, our shipping and return policy is built on the principles of transparency, cooperation, and joint problem-solving , contributing to protecting the rights of all parties and maintaining the reputation of the entire distribution system.
1. Transportation principles
Mind Tea handles deliveries using methods appropriate to each product type, delivery location, and agreement with customers or partners.
During the shipping process, we always prioritize:
- Deliver the correct products as ordered.
- Packaging should be tailored to the specific characteristics of each product.
- Coordinate with the shipping company to minimize risks during the delivery process.
- Provide the necessary information to facilitate the tracking of the transportation process for all parties involved, where applicable.
2. Inspect the goods upon receipt.
Mind Tea encourages customers, distributors, and partners to check the condition of goods immediately upon receipt.
The inspection may include:
- Product types.
- Quantity.
- Outer packaging.
- Seal condition (if any).
- Signs of damage due to the transportation process.
In case of any irregularities, customers or partners should notify Mind Tea or the shipping company as soon as possible for coordinated handling.
3. Product return and exchange policy
Mind Tea considers supporting returns and exchanges in cases that comply with legal regulations, agreements between the parties, and policies applicable to each product group.
Returns may be considered when:
- Incorrect product or quantity delivered compared to confirmation.
- The product shows signs of damage due to the shipping process.
- The defective product is determined to be the responsibility of either the manufacturer or Mind Tea.
- Other cases are subject to specific agreements or policies announced from time to time.
The exchange or return will be processed after the parties involved have jointly checked and verified the relevant information.
4. Cases not covered by the return/exchange policy.
To ensure transparency and fairness, Mind Tea may refuse to process returns or exchanges in cases such as:
- The product has been used or is no longer in its original condition.
- The product is damaged due to improper storage, transportation, or use after delivery.
- Product packaging, labels, or identification information may be altered by the customer or a third party.
- Other cases are not within Mind Tea’s scope of responsibility as stipulated by law or by agreement between the parties.
5. Coordinate response when incidents occur.
In the event of any issues related to shipping or returns, Mind Tea will coordinate with:
- Customer or agent.
- Shipping company.
- Manufacturer (if needed).
- Other stakeholders.
Our goal is to verify the information thoroughly, identify the objective cause, and propose appropriate solutions in a spirit of cooperation and respect for the legitimate rights of all parties.
6. Responsibilities of the parties
To ensure a smooth delivery and return process, Mind Tea hopes that all parties will cooperate in fulfilling their responsibilities.
Mind Tea is responsible for:
- Prepare and deliver goods according to the confirmed order.
- Coordinate with relevant parties when incidents occur.
- Provide the necessary information to support the processing.
Dealers and partners are responsible for:
- Provide complete delivery information.
- Inspect the goods upon receipt.
- Store the product according to the instructions after receiving it.
- Report any problems promptly upon discovery.
Positive coordination among all parties will help mitigate risks and improve the efficiency of the entire distribution system.
7. Aiming for professional and sustainable service.
Mind Tea is constantly improving its shipping and return/exchange processes to enhance service quality, optimize customer experience, and effectively support its dealer network.
We believe that a transparent, efficient, and cooperative delivery process will contribute to building trust, protecting brand reputation, and laying the foundation for the sustainable development of the entire distribution system.
Validity
This shipping and return policy applies to all goods delivery and receipt activities between Mind Tea and its customers, distributors, and partners during each period.
Mind Tea may adjust or update the policy content as needed to comply with business operations or legal regulations. The version published on the website is the current version in effect.