{"id":26613,"date":"2026-07-27T15:32:18","date_gmt":"2026-07-27T08:32:18","guid":{"rendered":"https:\/\/mindtea.vn\/chinh-sach-trach-nhiem-san-pham\/"},"modified":"2026-09-25T13:33:40","modified_gmt":"2026-09-25T06:33:40","slug":"chinh-sach-trach-nhiem-san-pham","status":"publish","type":"page","link":"https:\/\/mindtea.vn\/en\/chinh-sach-trach-nhiem-san-pham\/","title":{"rendered":"Product Liability Policy"},"content":{"rendered":"
\n

Mind Tea believes that the quality of a product is not only determined by the manufacturer but also by the responsibility of all parties in the value chain, from the raw material source, production unit, Mind Tea, distributors to the end customer.<\/p>\n

Therefore, product responsibility is not just the responsibility of a single business, but a coordinated effort of the entire system to ensure product quality, protect customer rights, and build long-term brand reputation.<\/p>\n

This product liability policy defines the fundamental principles regarding the responsibilities of each party in the business of products distributed by Mind Tea.<\/p><\/blockquote>\n

1. Manufacturer’s Responsibilities<\/h2>\n

Manufacturers play a fundamental role in creating products that meet quality and safety standards.<\/p>\n

According to the law and agreements between the parties, the manufacturer is responsible for:<\/p>\n

    \n
  • Product quality.<\/li>\n
  • Production process.<\/li>\n
  • Ingredients and materials used.<\/li>\n
  • Food safety and technical standards.<\/li>\n
  • Legal documents related to the product.<\/li>\n
  • Other obligations fall within the scope of the manufacturer’s responsibility.<\/li>\n<\/ul>\n

    For Mind Tea branded products that are processed or manufactured according to the company’s standards, the manufacturer carries out production in accordance with the technical requirements and quality standards agreed upon by all parties.<\/p>\n

    2. Mind Tea’s Responsibilities<\/h3>\n

    As a B2B distribution system developer, Mind Tea is committed to fulfilling its role in the value chain through:<\/p>\n

      \n
    • Choose suppliers that align with the company’s quality orientation.<\/li>\n
    • Collaborate with reputable manufacturers.<\/li>\n
    • Developing Mind Tea branded products with a focus on quality and sustainable development.<\/li>\n
    • Provide product information that is truthful, clear, and consistent with the documentation provided by the manufacturer or supplier.<\/li>\n
    • Coordinate with manufacturers, distributors, and relevant parties when product-related issues arise.<\/li>\n
    • Continuously improving the quality control system and product development.<\/li>\n<\/ul>\n

      Mind Tea always strives to be a bridge between manufacturers and distribution systems, aiming to bring valuable products that meet market needs.<\/p>\n

      3. Responsibilities of dealers and distribution partners<\/h3>\n

      Dealers and distribution partners are the direct link between products and customers.<\/p>\n

      Mind Tea is looking for partners to collaborate with:<\/p>\n

        \n
      • Store the product according to the manufacturer’s instructions or Mind Tea’s guidelines.<\/li>\n
      • Provide customers with honest and complete product information.<\/li>\n
      • Do not alter the packaging, labels, or related content of the product without the owner’s consent.<\/li>\n
      • We do not trade in counterfeit goods, imitation products, or products of unknown origin.<\/li>\n
      • Proactively inform Mind Tea if you notice any unusual signs related to product quality or origin.<\/li>\n<\/ul>\n

        Adherence to these principles helps protect the reputation of the entire distribution system.<\/p>\n

        4. Customer Responsibilities<\/h3>\n

        Mind Tea always encourages its customers to:<\/p>\n

          \n
        • Check the product information before use.<\/li>\n
        • Store and use the product according to the manufacturer’s instructions.<\/li>\n
        • Contact your distributor or Mind Tea if you notice any unusual signs regarding the product.<\/li>\n
        • Provide truthful information when reporting or filing complaints to assist in the verification and processing of the issue.<\/li>\n<\/ul>\n

          Customer cooperation helps businesses continuously improve the quality of their products and services.<\/p>\n

          5. Coordinate the handling of product-related issues.<\/h2>\n

          In the event of any issues related to product quality or safety, Mind Tea will proactively coordinate with relevant parties to:<\/p>\n

            \n
          • Receive and verify information.<\/li>\n
          • Assess the causes and extent of the impact.<\/li>\n
          • Contact the manufacturer, distributor, or relevant party.<\/li>\n
          • Implement appropriate corrective measures in accordance with the law and company policy.<\/li>\n<\/ul>\n

            We always prioritize resolving issues in a spirit of cooperation, objectivity, and transparency.<\/p>\n

            6. Limitation of Liability<\/h3>\n

            Mind Tea is responsible for its operations within its scope of management and its obligations as stipulated by law.<\/p>\n

            The business is not liable for damages arising from:<\/p>\n

              \n
            • The product was stored or used improperly.<\/li>\n
            • The product has been altered, mixed, or tampered with after distribution.<\/li>\n
            • The agent or third party provides inaccurate information or uses the product for purposes other than those intended.<\/li>\n
            • Force majeure events or causes beyond Mind Tea’s reasonable control.<\/li>\n<\/ul>\n

              The determination of each party’s responsibility will be based on records, evidence, contracts, and applicable legal regulations.<\/p>\n

              7. Let’s build a responsible tea value chain together.<\/h3>\n

              Mind Tea aims to build a distribution ecosystem where each member clearly understands their role and responsibilities.<\/p>\n

              We believe that:<\/p>\n

                \n
              • The manufacturer produces quality products.<\/li>\n
              • Mind Tea selects, develops, and connects its supply chain.<\/li>\n
              • The distributor delivers products to customers with professionalism and credibility.<\/li>\n
              • Customers use the product correctly and provide feedback to help improve its quality.<\/li>\n<\/ul>\n

                When each link in the chain fulfills its responsibilities effectively, the entire system will develop sustainably, enhancing the value of Vietnamese tea products and building long-term trust in both domestic and international markets.<\/p>\n

                Validity<\/h3>\n

                This product liability policy applies to products imported, procured, developed, or distributed by Mind Tea during each period.<\/p>\n

                Mind Tea may adjust or update the policy content as needed to comply with business operations or legal regulations. The version published on the website is the current version in effect.\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

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